FAQ

Frequently Asked Questions

CBTx Online Banking


CBTx Card Services


CBTx Deposit Accounts


CBTx Loans


Answers

CBTx Online Banking

  • How do I apply for CBTx  Online Banking?
    If you have a CBTx account, simply click here and select the Register link in the upper left corner of the log in section to apply for CBTx Online Banking.
  • What do I do if I forgot my password?
    To reset your password, try our online reset password feature inside of CBTx Online Banking.  Simply click on the Forgot Password? link on the homepage to get started.  You may also contact us  at:
    (936) 715-4100
    (936) 633-5800
    (800) 723-7601
  • How do I sign up for CBTx eStatements/eNotices?
    Log in to CBTx Online Banking and go to Online Statements.  Once you are logged in, all you have to do is complete the application and we'll take care of the rest!  It's that easy to start receiving CBTx eStatements/eNotices.

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CBTx Card Services

  • How do I get a CBTx Debit Card or CBTx Business Debit Card?
    If you have an account with CBTx, simply stop by any CBTx Banking Center to apply for a debit card or log in to CBTx  Online Banking and submit a secure form online.
     
  • How do I reset my PIN number?
    To reset your PIN number, call:
    (888) 227-3096


  • How do I report a lost/stolen card?
    To report a lost or stolen CBTx Debit or Business Debit Card, call us during normal business hours at:
    (800) 723-7601
    After hours or on weekends, call (888) 227-3096

    To report a lost or stolen CBTx Credit Card, call (800) 367-7576
    To report a lost or stolen CBTx Gift Card, call (877) 283-1860
    To report a lost or stolen CBTx Travel Card, call the number listed on your CBTx Travel Card Disclosure manual

     
  • How do I find an ATM near me?
    ATM Locations

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CBTx Deposit Accounts

  • How do I open an account online?
    Click on the Apply Online button to be taken to the CBTx New Account Open & Fund system.  The account opening process takes about 20 minutes.  You will need the following: If you do not wish to fund your account instantly online, you will need to either mail your minimum deposit to P.O. Box 635130 Nacogdoches, TX 75963-5050 Attn: digital Banking, or bring the minimum deposit required to open the account to any of our Banking Centers .
    1. Your Social Security or Tax ID Number
    2. Your Driver's License or ID card issued by a state DMV
    3. Information about any loans or mortgages that you may have to help us confirm your identity
    4. For instant funding, you will need your current bank account and routing numbers
    5. If applying for a joint account, you will need the Secondary Applicant's name, Social Security or Tax ID Number, and Date of Birth.
  • How do I re-order checks?
    Click here to order your checks online. It's quick and easy!
  • How do I make a stop payment?
    To make a stop payment, log in to CBTx Online Banking and go to Secure Forms. Or you may call us at:
    (936) 715-4100
    (936) 633-5800
    (800) 723-7601

  • Where are the CBTx safe deposit box locations?
    Main Banking Center, First Street Banking Center, Gaslight Banking Center, Kennard Banking Center, Wells Banking Center
     
  • In what order do you post my deposit and pay my checks?
    CBTx posts deposits first, and we post checks to your account in check number sequence.  Items are posted in the following order:
     
    1.             Deposits
    2.             In-house withdrawals
    3.             ATM Withdrawal & Debit Card Transactions (posted by dollar amount – smallest to largest)
    4.             ACH Items (posted by dollar amount – smallest to largest)
    5.             Checks (In check number sequence, regardless of the amount)
     
    Example:  On June 15, you have the following items post to your account: a deposit, three checks, two debit card transactions, one ATM withdrawal, and you came into the branch to make a cash withdrawal.  The items will post in this order:
     
    1.             Deposit
    2.             Cash Withdrawal
    3.             ATM Withdrawal & Debit Card Transactions (posted by dollar amount – smallest to largest)
    4.             ACH Items (posted by dollar amount – smallest to largest)
    5.             Check #3000
    6.             Check #3001
    7.             Check #3002
     

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CBTx Loans

  • What is my current rate?
    To receive your current rate, please call us at:
    (936) 715-4100 (Angelina County)
    (936) 633-5800 (Nacogdoches County)
    (214) 383-3466 (Collin County)
    (800) 723-7601 (Toll Free)

  • What information do I need to apply for a loan?
    • Name
    • Social Security Number
    • Date of birth
    • Mother's maiden name
    • Email address
    • Home telephone number
    • Current address (and mailing address if different from residential address)
    • Previous address (if you've lived at current less than three years)
    • Occupation
    • Work phone number
    • Employer name
    • Previous employer (if you've worked at current less than three years)
    • Gross monthly income amount and source(s) of income (all sources you want considered for your loan)
    • Monthly mortgage or rent payment amount
    • Type of loan or line you are applying for
    • Desired term (if you're applying for a personal loan)
    • Loan or line amount
    • Preferred payment due date
    • Vehicle information (if applicable)
    • We may request additional information from you such as:
      • Recent pay stubs, W2s, or tax returns
      • Utility bills (to verify address)
      • Copy of driver's license or Social Security card
      • Copy of purchase order or bill of sale for auto/RV loans
         
  • How much interest did I pay on my loan last year?
    Please call us at:
    (936) 715-4100 (Angelina County)
    (936) 633-5800 (Nacogdoches County)
    (214) 383-3466 (Collin County)
    (800) 723-7601 (Toll Free)

  • What is the payoff on my loan?
    To receive your payoff amount, please call us at:
    (936) 715-4100 (Angelina County)
    (936) 633-5800 (Nacogdoches County)
    (214) 383-3466 (Collin County)
    (800) 723-7601 (Toll Free)

  • What types of loans are made at CBTx?
    Auto Loans
    Installment Loans
    Mortgage, Home Equity, Home Improvement, Real Estate Loans
    Commercial Lines of Credit
    Commercial Real Estate, Equipment & Inventory Loans
    SBA Loans

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